Description

Kennel Master.

How To Deal With Clients .

Module Unit Outline

After studying this unit you will have a written exam, each student must pass with an a accuracy percentage of min 80 – 85% to best understand key factors involved in good relations with clients.

In this unit you will learn how to identify –

1. client representatives
2. Client relations
3. Good communication
4. How to establish trust
5. Interpersonal space
6. Prejudice
7. How your attitude can impact client relations
8. How your body can impact client relations
9. The difference between the government and general public
10. How to deal with difficult people